Catering 

Catering arrangements for all Gaithersburg sites must be made by using the CaterTrax website (https://gbcatering.catertrax.com). If you have questions, please reach out to the Catering Manager at GBCatering@AstraZeneca.com. Catering hours are (Monday through Friday, 7:00AM to 5:00PM). 

Outside Catering 

Outside catering is defined as any food provided by a food service, company or contractor not prepared by the onsite café team, Flik. Catering from outside vendors is not allowed. External catering services can only be used after hours, on weekends and when Flik Catering is at capacity. Use of outside catering must be approved by the Catering Manager. Catering can coordinate after-hours catering if scheduled in advance. For your safety, this policy is strictly enforced by Security. Outside caterers will be turned away during business hours. 

How to Submit a Catering Request 

Complete and submit the online Catering Request Form through CaterTrax (https://gbcatering.catertrax.com). Request Form submittal is recommended one week prior to events, accepted up until 24 hours prior to the event, based on availability. Flik Hospitality will deliver to the specified location on the day and time requested. Note that the first time you use CaterTrax, you will be prompted to set up an account. This process will take approximately 5 minutes. Email the Catering Office at GBCatering@AstraZeneca.com for assistance with specialty menus, large event planning or other information. The office is open 7:00AM - 5:00PM.

Attendee Guarantees 

Please let catering know as soon as possible if guest counts are expected to increase or decrease and the team will make every effort to accommodate you. Flik Hospitality requires that the number of guests be guaranteed a minimum of 24 hours in advance and you will be billed accordingly. 

Cancellations 

Any cancellation received within 24 hours of the function will be charged 100% of the listed price. 

Service Charges/Minimums 

Parties and special events that require dedicated staff are considered full service. Service personnel are billed at the rate of $40 per hour including set-up and clean-up. Any event that is scheduled outside Catering hours of operations or more than 8 hours of service will incur additional service charges. 

Rental Items and Special Decorations 

The Catering department can place rental orders for tables, chairs, chinaware, linens or floral arrangements with a week’s notice. A 10% handling fee will be added to each order. The client assumes responsibility for damage or theft of rental items. 

Equipment

If you move any equipment from the delivery location, please notify the Catering department of the new location so we can recover the equipment. Catering Policy prohibits the loaning of our equipment. Any equipment or supplies missing at the time of pick up will be billed to the sponsoring cost center at replacement value. 

Disposables/China Service 

All deliveries will include disposable utensils, paperware, and all necessary condiments. There is an additional charge for the use of chinaware, linen, and glassware. For specific charges, please inquire when placing your order. 

Unconsumed Food and Beverages 

In compliance with local health department regulations, all perishable items left out at room temperature for more than two hours will be removed and discarded by the catering team. Non-perishable items may be left with the host upon request. Credit is not issued for leftover food or unused items. 

Need More Information? Email: GBCatering@Astrazeneca.com